Returns & Exchanges

At Dermachom.com, we want you to be completely satisfied with your beauty journey. If a product isn't the right fit for your skin, we offer a 30-day return policy for unopened and gently used items.

Return Process

• 1.
  Initiate Your Request

  Log into your Dermachom account or visit our support portal to submit a return request with your order number and the reason for the return.

• 2.
  Pack with Care

  Securely package the items in their original boxes to ensure they are protected during transit, including any promotional samples received.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided by our team to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.